This is a leadership role integral to the company growth. Ccr is a recognized industry leader in managed services and in consulting, implementation, support and training for office 365. Sierra computer group help desk, dispatcher salaries 1 salaries reported. It service desk dispatcher bbbh2967 mississauga, canada. Visit payscale to research help desk technician hourly pay by city, experience, skill, employer and more. We were founded on roadside assistance, and as weve expanded our offerings to include insurance and finance, travel services, aaa approved auto repair, retail, and more, we havent forgotten our roots. Apply to dispatcher, customer service representative, service dispatcher and.
Help desk support, help desk technician ii, help desk tier 2 specialist. All in all, the dispatcher is about making sure the help desk technicians can spend their time helping clients. Eighty percent of a help desk budget is salary related so it makes sense that you do your homework. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills. Please try our salary wizard to explore how other factors like location, years of experience and number of direct reports can impact your base pay and bonus. Listening to customers assessments of computer problems and asking followup questions. Filter by location to see help desk salaries in your area. Apr 23, 2020 you typically work in an office, though you may also work at a company branch or remotely. Oneclick apply is an additional way to apply using your saved cv, with just one click or tap. Now is a leading it solutions provider based in the salt lake city, utah area that offers managed it services to our clients. Help desk administratordispatcher in beeston, leeds ls11.
New dispatch help desk support careers are added daily on. We are currently looking for an experienced service desk dispatcher to join our team. The lowstress way to find your next dispatcher job opportunity is on simplyhired. Service desk dispatcher job in houston, tx at amsys innovative. The average salary for a service desk manager in south africa is r361,581. Apply to technical support specialist, it technician, customer service representative and more. Search 925 help desk support jobs now available on, the worlds largest job site. You can add a cover letter and edit your settings at any time in my account and can still apply in the usual way if you want to change your cv or add a cover letter before submitting your application. This estimate is based upon 1 ibm help desk support salary reports provided by employees or estimated based upon statistical methods. Service desk analyst salary in united kingdom payscale.
Salary estimates are based on 57 salaries submitted anonymously to glassdoor by help desk analyst employees. Use the links below to learn more about each career stage. Provide tier 1 help desk support, both onsite and remote support in the following areaswindows 10. A help desk analyst provides computer and technology support to individuals and organizations.
Apply to help desk analyst, dispatcher, customer service representative and more. Identifies, researches and resolves technical problems of moderate complexity. Jan 25, 2014 the help desk guy and i kind of go back and forth playing the role of dispatcher depending on who needs to focus on a project the most and cant be interrupted much like limoncelli recommends but also meet daily to discuss daily and weekly priorities. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Helping customers follow steps to solve technology problems. Help desk staffing modelssimple analysis can save you money. Appeal of denial of merit salary adjustment final decisions on petition to set aside resignation calhr case number 14g0055. Udt hiring it help desk dispatcher in miramar, florida. Indeed ranks job ads based on a combination of employer bids and relevance, such as your search terms and other activity on indeed. Filter by location to see it help desk salaries in your area. Apogee it services is a managed it services provider that has been delivering outstanding results for clients across the legal, medical, manufacturing, nonprofit, professional services and other industries for over 25 years. Customer service representative salaries in snoqualmie, wa. Provides support to end users for computer, application, system, device, access and hardware issues.
For more than 100 years, weve been helping people get to where theyre going. Accurate, reliable salary and compensation comparisons for united. You get the tools to negotiate your salary with confidence. Teleoptics is looking to hire 3 new fulltime employee to work as a help desk tier 1 agents. Many employers will hire candidates with associates degrees, especially if they have proven customerservice skills, attentive listening skills, strong speaking and writing talents, and the ability to troubleshoot simple and complex computer issues. If youre good at shmoozing you will go far, if youre just average then it will be a slow pace to the top of your job category. Jobs helpdesk dispatcher find jobs in united states. An excellent help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Most large and medium sized businesses require an internal help desk team to assist employees and help them navigate tech. Ensures all tickets are accepted, handled and closed within target slas. The dispatcher will be the first contact users have with our direct client. Udt was recently voted one of the top companies to work for in florida. Help desk specialist job description americas job exchange. They must also be customeroriented and patient to deal with difficult customers.
It help desk technician job description template workable. Under direction, conducts the realtime operation of the state water project to meet water delivery requirements to contracting water agencies and coordinates the departments interconnected electric utility operation. These charts show the average hourly wage core compensation, as well as the average total hourly cash compensation for the job of help desk support in the united states. When creating a ticket, the dispatcher separates them into jobs the outside help desk should handle, and jobs you should handle. The lowstress way to find your next dispatcher help desk job opportunity is on simplyhired. A typical day in the life of a help desk analyst might include. Visit payscale to research service desk manager salaries by city, experience, skill, employer and more.
Tbd job description my direct client is seeking a help desk dispatcher who with help desk ticketing experience and great customer service skills. Filter by location to see help desk coordinator salaries in your area. Salary estimates are based on 11,077 salaries submitted anonymously to glassdoor by it help desk employees. New dispatcher careers in des moines, ia are added daily on. Responding to reports of technology incidents, service requests and howto inquiries. The it help desk support dispatch is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. The more involved and complicated the systems and programs youre supporting, the higher your salary will be. Indeed may be compensated by these employers, helping keep indeed free for job seekers. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Salary information comes from 660,103 data points collected directly from employees, users, and past and present job advertisements on indeed in the past 36 months.
Apply to it support, dispatcher, help desk analyst and more. Technical dispatcher service desk ascend it staffing. The goal is to create value for clients that will help preserve the companys reputation and business. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Coordinated scheduled video conference, vip support, telephone, vendor onsite support, and trouble service calls are responded to in an efficient manner so that customer satisfaction and field productivity goals are met. A unique opportunity for a helpdesk service desk coordinator dispatcher to join a fast growing, market leading service provider to lead and develop a growing team salary. Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. A multitiered support organization with all the calls going. In order to become a help desk technician, you will need at least a bachelors degree in computer science or information systems management. Service desk dispatcher federal way, seattle, tacoma. Personal salary reports and small business compensation. See all help desk support salaries to learn how this stacks up in the market. Salary estimates are based on 14 salaries submitted anonymously to glassdoor by help desk employees.
How does the personal salary report help you negotiate salary. The service desk analyst role is part of a customer serviceoriented team and is the primary contact for users regarding technical support. But carving out this position has been anything but standard. The service desk dispatcher role is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of. Responding to customer requests in a prompt, efficient and professional manner. Candidates must have good customer service skills and show a past history of working independently. They will work on improving technologies and avoiding. However, some jobs may only require a high school diploma and a certification.
Ccr is a recognized industry leader in managed services and in consulting, implementation, support and. New dispatcher help desk careers are added daily on. Competitive salary based on experience and qualifications. Salary estimates are based on 1,5 salaries submitted anonymously to indeed by dispatcher employees, users, and collected from past and present job advertisements on indeed in the past 36 months. The service desk dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Service desk manager salary in south africa payscale. But if the issue can be handled by the help desk, transfer that ticket. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of. Salary estimates are based on 11,077 salaries submitted anonymously to glassdoor by help desk technician employees.
Apply to technical support specialist, help desk analyst, service dispatcher and more. Salary estimates are based on 18,025 salaries submitted anonymously to glassdoor by help desk coordinator employees. Service desk dispatcher federal way, seattle, tacoma it. Filter by location to see help desk analyst salaries in your area. Search 94 wolseley canada jobs now available on, the worlds largest job site. We are looking for a part time 28 hrs a week help desk dispatcher that can also perform some level 1 it duties. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Center for computer resources was founded in 1981 with the purpose of helping small businesses in southeastern, michigan with their it services. Help desk dispatcher salaries in the united states. Filter by location to see help desk technician salaries in your area. Act as the single point of contact to the customer for all types of service requests coordination of all it support groups to ensure maximum utilization of. Help desk support resume example the balance careers. Mcon managed services technical support dispatcher.
Respond to queries either in person or over the phone. Experience also plays a role in your earning potential. Mississauga, on full time, permanent position department. Visit payscale to research service desk analyst salaries by city, experience, skill, employer and more. Introducing helpdesk solution altiris express helpdesk solution gives you a lowcost, highlyintegrated help desk management system to automate the process of assigning, reporting, and resolving it system management issues. The lowstress way to find your next dispatch help desk support job opportunity is on simplyhired. Information technology it support specialist salary.
There are over dispatcher careers in des moines, ia waiting for you to apply. Occupational employment and wages, may 2019 435032 dispatchers, except police, fire, and ambulance. There are over 73 dispatcher help desk careers waiting for you to apply. The greatest savings can be found in an organizational structure that reduces the cost per call. Many companies have different tiers of help desk that dictate your. The service desk dispatcher is responsible for attaining maximum utilization of internal and field. Visit payscale to research information technology it support specialist salaries by city, experience, skill. Jul 18, 2017 help desk support salaries at ibm can range from. The help desk guy and i kind of go back and forth playing the role of dispatcher depending on who needs to focus on a project the most and cant be interrupted much like limoncelli recommends but also meet daily to discuss daily and weekly priorities. It support analysts are the go to person for a company when a department isnt happy with how their systems are working.
1525 1 1533 204 220 993 305 737 1500 937 424 169 221 355 79 27 1295 1043 689 1573 831 381 195 1080 464 1000 568 362 135 806 348 1179 1089 1380 974 310 1460 57